Refund policy

REFUND POLICY

 

At The Pilot Pill, we stand behind our product with confidence.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date your order is delivered.

If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.

To start a refund request, please contact us at:
contact@thepilotpill.com

Please include your order number and the email used at checkout.

Eligibility

To be eligible for a refund:

• The request must be made within 60 days of delivery.
• The product must have been purchased directly from thepilotpill.com.
• Only first-time purchases (one bottle per customer) qualify for the 60-day money-back guarantee.

We reserve the right to deny refunds in cases of suspected abuse, excessive refund requests, or fraudulent activity.

Returns

For safety and quality control reasons, we generally do not require the product to be returned. In some cases, we may request proof of purchase or photos of the product.

Do not ship any product back without contacting us first.

Shipping Fees

Original shipping fees are non-refundable.

Refund Process

Once your refund request is reviewed and approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may take additional time to post the refund to your account.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We may request photos in order to evaluate the issue and make it right.

Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on this page.